Refund policy

Thank you for shopping with Overlap. We strive to provide a seamless and enjoyable shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your complete satisfaction.

1. Returns Eligibility:

  • Our return policy covers products purchased directly from the Overlap website.
  • Items must be unused, in their original condition, and in the original packaging.
  • Returns must be initiated within 7 days of the delivery date.

2. Return Process:

  • To initiate a return, please contact our customer support team at support@overlap.co.in within the 7-day period, providing your order number and reason for return.
  • Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process:

  • Refunds will be processed once we receive and inspect the returned items.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5-7 business days for the refund to reflect in your account.

5. Exclusions:

  • Personalized and customized items are non-returnable unless there is a manufacturing defect.
  • Gift cards and promotional items are non-refundable.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damaged product. We will provide a replacement or refund.

7. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase. Please contact our customer support team to request a cancellation.

8. Contact Information:

  • For any questions or concerns regarding returns and refunds, please reach out to our customer support team at support@overlap.co.in

By making a purchase on the Overlap website, you agree to adhere to this Return and Refund Policy. Overlap reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing Overlap. We appreciate your trust and look forward to serving you again.

[Nirant Kreation] Overlap